IT Chapter Blog

When the Blame Game Begins: The Five ‘Whys’ of Strained Business Relationships

Your business partner is dissatisfied. You begin observing signs of strain in your relationship: there is finger-pointing, defensiveness, even passive-aggressive...

TOP 5 things you need to know about doing BRM the right way

Article is based on Business Relationship Management Institute’s guidance. At IT Chapter, we deliver customizable IT consulting services, which fit our clients’...

Let’s follow common sense instead of ITIL Best Practices! Really?

IT professionals are sometimes labeled as being either outdated or too theoretical by referring to ITIL books or practicing ITIL. I...

Will your ITIL/ITSM Initiatives Fail?

Practitioner Advices to IT Leaders Today, most organizations place a high importance on technology, as they allocate budgets and resources...

Communication Principles Successful BRMPs Swear By (Part III)

Persuasion and communication go hand in hand, as they serve a common goal: to determine people actions either actively or...

What you need to know about Service Management Excellence

If there was ever a critical time for IT and Business structures to work together, that time would surely be...

Communication Principles Successful BRMPs Swear By (Part II)

My previous post was all about communication and how our body language affects how we feel about ourselves. Now, I...

Communication Principles Successful BRMPs Swear By (Part I)

Good communication is an important competency which affects both how people perceive what you are transmitting and how they react...