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April 2019

ITIL® 4 Foundation Certification Course – in Old Montreal office

April 11 @ 3:00 am - April 12 @ 11:00 am
IT Chapter, 204 Rue St Sacrement Suite 300
Montreal, Quebec H2Y 1W8 Canada

ABOUT THE COURSE This course will enable you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 course covers a holistic end-to-end approach of IT contribution to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps. High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model The seven Guiding Principles…

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