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September 2019

ITIL® 4 Foundation Certification Course – in Old Montreal office

September 12 @ 9:00 am - September 13 @ 5:00 pm
IT Chapter, 204 Rue du Saint-Sacrement Suite 300
Montréal, Qc H2Y 1W8 Canada

ABOUT THE COURSEThis course will enable you to understand a new way to look at IT Service Management through a Service Value System (SVS).ITIL4 course covers a holistic end-to-end approach of IT contribution to business value, and also integrates concepts from modelssuch as Lean IT, Agile and DevOps. High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model The seven Guiding Principles of ITIL 4 ITIL’s…

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