ITIL® Expert Life Cycle Path Self-Study (6 courses + exam)

ITIL® Intermediate level has a modular structure with each module holding a different focus. Candidates can take as few or as many Intermediate qualifications as they require, and to suit their needs. The Intermediate modules go into more detail than the Foundation level, and is an industry-recognized qualification.

The ITIL® Expert level of qualification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of the ITIL® Scheme in its entirety. Achieving this level of ITIL® qualification will benefit a candidate in both their personal and professional development, by aiding career advancement and progression within the IT Service Management field. Candidates who achieve ITIL® Expert level will also satisfy the prerequisite entry criteria for the ITIL® Master Level; the highest level qualification within the ITIL® scheme.

1) ITIL® Intermediate Service Strategy eLearning & Certification (SS)

Course Description:
This Online Learning course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

Main Objectives:
At the end of this course, the learner will gain competencies in:

  • Understanding Service Management as a Practice and Service Strategy principles, purpose and objective.
  • Understanding how all Service Strategy processes interact with other Service Lifecycle processes.
  • The activities, methods and functions used in each of the Service Strategy processes.
  • The roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence.
  • How to measure Service Strategy performance.
  • Understanding technology and implementation requirements in support of Service Strategy.
  • The challenges, critical success factors and risks related with Service Strategy.

Course Approach:
The program combines short presentations supported by accredited trainer audio. There are exercises to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice examination.

Reference Materials:
It is highly recommended that you read the AXELOS® Service Strategy book prior to commencement of this program.

Prerequisites:
The ITIL® v3 or ITIL® 2011 Foundation certificate.

Target Audience:

  • Individuals who want to purse the intermediate and advanced level ITIL® certifications.
  • Individuals who require a deeper understanding of the Service Strategy stages of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization
  • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in Service Strategy
  • Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
  • Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite.

The price for this training includes 90-days access to the eLearning course and exam.

2) ITIL® Intermediate Service Design eLearning & Certification (SD)

Course Description:
This intensive interactive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with Service Design. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

Main Objectives:
At the end of this course, the learner will gain competencies in:

  • Collection, analyzing and engineering requirements
  • Evaluating Service Design models
  • Identifying solution alternatives reusing existing components
  • Designing the appropriate solution
  • Developing service acceptance criteria
  • Evaluating total costs and agree expenditures
  • Ensuring inclusion of governance and security controls
  • Completing IT readiness assessment
  • Aligning supplier and supporting agreements
  • Assembling the Service Design Package (SDP)
  • Producing, maintaining and revising all services, design processes and documents
  • Liaison with other design and planning activities
  • Aligning with corporate and IT strategies

Course Approach:
The program combines short presentations supported by accredited trainer audio. There are exercises to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice examination.

Reference Materials:
It is highly recommended that you read the AXELOS® Service Design book prior to commencement of this program.

Prerequisites:
The ITIL® v3 or ITIL® 2011 Foundation certificate.

Target Audience:

  • Individuals who want to purse the intermediate and advanced level ITIL® certifications.
  • Individuals who require a deeper understanding of the Service Design stages of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization
  • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in Service Design
  • Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
  • Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite

The price for this training includes 90-days access to the eLearning course and exam.

3) ITIL® Intermediate Service Transition eLearning & Certification (ST)

Course Description:
This intensive interactive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with Service Transition. The main focus of this course is on the operational-level process activities, the processes with Service Transition and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

Main Objectives:
At the end of this course, the learner will gain competencies in:

  • Understanding Service Management as a Practice, Service Transition principles, purpose and objective.
  • Knowing the important role of Service Transition in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes.
  • The activities, methods and functions used in each of the Service Transition processes.
  • The application of Service Transition processes, activities and functions to achieve operational excellence.
  • How to measure Service Transition performance.
  • The challenges, critical success factors and risks related with Service Transition.
  • The roles and responsibilities within these processes and the activities for supporting the Service Management Lifecycle.
  • Technology and implementation considerations surrounding Service Transition.
  • Challenges, critical success factors and risks associated with this module.

Course Approach:
The program combines short presentations supported by accredited trainer audio. There are exercises to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice examination.

Reference Materials:
It is highly recommended that you read the AXELOS® Service Transition book prior to commencement of this program.

Prerequisites:
The ITIL® v3 or ITIL® 2011 Foundation certificate.

Target Audience:

  • Individuals who want to purse the intermediate and advanced level ITIL® certifications.
  • Individuals who require a deeper understanding of the Service Transition stages of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization
  • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in Service Design

The price for this training includes 90-days access to the eLearning course and exam.

4) ITIL® Intermediate Service Operation eLearning & Certification (SO)

Course Description:
This intensive interactive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with Service Operation. The main focus of this course is on the operational level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

Main Objectives:
At the end of this course, the learner will gain competencies in:

  • Understanding Service Management as a Practice, Service Operation principles, purpose and objective.
  • Knowing the important role of Service Operation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes.
  • The activities, methods and functions used in each of the Service operation processes.
  • The application of Service Operation processes, activities and functions to achieve operational excellence.
  • How to measure Service Operation performance.
  • The challenges, critical success factors and risks related with Service Operation.
  • The roles and responsibilities within these processes and the activities for supporting the Service Management Lifecycle.
  • Technology and implementation considerations surrounding Service Operation.
  • Challenges, critical success factors and risks associated with this module.

Course Approach:
The program combines short presentations supported by accredited trainer audio. There are exercises to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice examination.

Reference Materials:
It is highly recommended that you read the AXELOS® Service Operation book prior to commencement of this program.

Prerequisites:
The ITIL® v3 or ITIL® 2011 Foundation certificate.

Target Audience:

  • Individuals who want to purse the intermediate and advanced level ITIL® certifications.
  • Individuals who require a deeper understanding of the Service Operation stages of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization
  • Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
  • Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite

The price for this training includes 90-days access to the eLearning course and exam.

5) ITIL® Intermediate Continual Service Improvement eLearning & Certification (CSI)

Course Description:
This intensive interactive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with Continual Service Improvement. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle.

This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

Main Objectives:
At the end of this course, the learner will gain competencies in:

  • Understanding Service Management as a Practice, Continual Service Improvement principles, purpose and objective.
  • Knowing the important role of Continual Service Improvement in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes.
  • The activities, methods and functions used in each of the Continual Service Improvement processes
  • The application of Continual Service Improvement processes, activities and functions to achieve operational excellence.
  • How to measure Continual Service Improvement performance.
  • The challenges, critical success factors and risks related with Continual Service Improvement.
  • The roles and responsibilities within these processes and the activities for supporting the Service Management Lifecycle.
  • Technology and implementation considerations surrounding Continual Service Improvement.

Course Approach:
The program combines short presentations supported by accredited trainer audio. There are exercises to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice examination.

Reference Materials:
It is highly recommended that you read the AXELOS® Continual Service Improvement book prior to commencement of this program.

Prerequisites:
The ITIL® v3 or ITIL® 2011 Foundation certificate.

Target Audience:

  • Individuals who want to purse the intermediate and advanced level ITIL® certifications.
  • Individuals who require a deeper understanding of the Continual Service Improvement stages of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization
  • Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is one of the prerequisite modules
  • Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite

The price for this training includes 90-days access to the eLearning course and exam.

6) ITIL® Expert Managing Across the Lifecycle eLearning (MALC)

Course Description:
This online learning course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Managing Across the LifeCycle of services and service delivery. The main focus of this course is on the MALC process activities and supporting methods and approaches to executing these processes in a practical, hands-on eLearning environment.

This training is intended to enable the holders of the certificate to apply the practices in Managing Across the Lifecycle of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

Main Objectives:
At the end of this course, the learner will gain competencies in:

  • Prepare for and take the ITIL® MALC Qualification: Managing Across the Lifecycle Certification Exam
  • Identify key business and management issues in IT Service Management
  • Manage the planning and implementation of IT Service Management
  • Implement Strategic Change Management and Risk Management
  • Handle organizational challenges and assess services

Course Approach:
The program combines short presentations supported by accredited trainer audio. There are exercises to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice examination.

Reference Materials:
Additional reference materials are not required for this course.

Prerequisites:
Seventeen (17) credits from the ITIL® qualifications are needed to take the ITIL® Managing Across the LifeCycle Exam.

Target Audience:

  • IT professionals who have completed various modules from the Capability and Lifecycle modules and need to understand how all the stages and processes integrate into a cohesive package.
  • Individuals wanting to progress to ITIL® Expert in IT Service Management (for which this is the final mandatory module).

Format

check eLearning Self-Study

Duration

6×90 days

Price

3,600 US$

Schedule

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IT Chapter Training Facility is located at

300 St-Sacrement, Suite 407 Montreal, QC H2Y 1X4

Tel: 514.868.2116 / 514.431.0542
E-mail: contact@itchapter.com