VeriSM™ Foundation

About the course

VeriSM™ helps organizations understand and respond to the challenges of service management in the digital age. It creates a service management model in which all of the organizations’ capabilities and responsibilities are deployed in the delivery of superior service.

Service Management for the digital age

VeriSM™ helps organizations understand and respond to the challenges of service management in the digital age. It creates a service management model in which all of the organizations’ capabilities and responsibilities are deployed in the delivery of superior service.

The International Foundation for Digital Competences (IFDC) has developed VeriSM™ – a service management approach specifically tailored to support organizations to help them succeed in the world of digital services.

The VeriSM™ model puts digital thinking first allowing you to deliver the right product or service at the right time:

  • Define
  • Produce
  • Provide
  • Respond

VeriSM™ shows you how to fit your current, effective ways of working into an overall organizational context and to meet different service management situations

VeriSM™ certification demonstrates your understanding about:

The Service Organization

  • Service culture
  • People and organizational structure
  • The VeriSM™ model
  • Progressive practices
  • Innovative technologies
  • Getting started

LEARNING OUTCOMES

At the end of the training you will lead the way by;

  • Driving internal engagement and making changes that matter to the customer
  • Delivering new service management and product development practices that put your business first
  • Implementing service management which adds value to your business, making you more valuable in the marketplace
  • Being part of a growing community
  • Being a sought after pioneer in delivering service management for the digital age

Supported by the official publication “VeriSM: Service Management for the digital age”, VeriSM describes a service management approach which is:

  • Value-driven
  • Evolving
  • Responsive
  • Integrated
  • Service
  • Management

FURTHER INFORMATION

Who is it for?

VeriSM training and certification is designed for people working in the service management arena such as IT and Non-IT professionals, service owners and service managers – particularly those who are (or intend to be) involved in digital transformation.

  • All professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services.

Everyone within a service organization, in particular:

  • Managers – who want to understand how to leverage evolving management practices;
  • Service owners and service managers – who need to bring their skills up to date and understand how service management has changed;
  • Executives – who are accountable for effective service delivery;
  • IT and Non-IT professionals – who need to understand the impact of evolving management practices and new technologies in their role.

Exam format:

  • Duration: 1 hour
  • Number of questions: 40 (Multiple Choice)
  • Pass mark: 65%

Each of our VeriSM course participant receives:

  • The official electronic publication “VeriSM™ – A service management approach for the digital age”
  • VeriSM Foundation courseware
  • VeriSM Exam preparation guide

If you are ITIL certified

If you already have valid a ITIL Foundation certificate (or higher) you just need to pass the “bridge” VeriSM Plus exam to obtain VeriSM Foundation certification and receive 50$ discount.

Format

check In class

check Online with Instructor

check At your office

Duration

2 days

Price

$1,400

Group discounts available

Schedule

Inquire

Take Classes at Your Office

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OUR LOCATION

IT Chapter Training Facility is located at

300 St-Sacrement, Suite 407 Montreal, QC H2Y 1X4

Tel: 514.868.2116 | E-mail: contact@itchapter.com